Frequently asked questions
How will my lessons be scheduled?
The schedule will be published on our website a week before the start of the course, taking into consideration your time zone for maximum comfort!
Will I be able to view as many masterclasses as I want?
Yes! You are welcome to view as many as you like.
If I miss a lecture can I watch it afterwards?
Yes! Lectures will be posted in the archive found in the members’ area of the website subject to the consent of teachers respectably.
What should I do if my sound quality on Zoom isn’t good enough?
Make sure to be up to date with the set up instructions to optimise your sound quality. Please view them attached here.
What is the difference between being a passive/active student?
Active students will receive at least 3 lessons whereas passive students are viewers alone. Discussions can be joined by both.
Can I receive more lessons?
Yes! As an active student extra lessons are available at the additional cost of $150 per lesson.
Will I be able to take part in events by teachers other than the ones I choose?
Yes! You are more than welcome to. Certain teachers will provide lectures and discussions open to all.
What should I do if my WiFi/Internet at home is slow?
Please contact us and we will try to help as much as possible. Make sure to find an appropriate location for your lessons such as your school or conservatoire.
What platform will be used for the masterclasses and lectures?
To ensure an optimal sound quality, we will be using Zoom for all lessons, group talks, lectures and other meetings. Make sure to be up to date with the set up instructions to optimise your sound quality. Please read them attached here.
What happens if my lesson is cut short due to technical problems?
In the event that a lesson is cut short for any reason (internet connection, electronic fault, low battery or other), it will be up to the teacher in question to decide for or against rescheduling in full or in part. Refunds will not be provided for lessons cut short/missed due to negligence on the client’s part.
What about the solo track?
Unfortunately, the solo track is only available for students residing in Israel. We hope that by the next festival we will be able to offer this track to international students as well. For more information about the solo track click here (all information is in Hebrew),